How does my purchase contribute to animal causes?
We're proud to support animal welfare through our philanthropy initiative. With every purchase, 10% of the product value is donated to various causes related to the product's animal category. Whether it's cats, birds, owls, dogs, bunnies, or any other category, your purchase helps support a partner non-profit organization or museum dedicated to those animals. It’s a win-win: you get a beautiful product and contribute to the well-being of the animals you love.
What is covered under the buyer protection clause? Our buyer protection ensures you're covered if:
- Your product does not reach you within 90 days from the shipping date.
- The product you receive is not as described.
- You receive a counterfeit product. We're committed to ensuring your satisfaction and peace of mind with every purchase.
What payment methods are accepted?
We accept all major cards directly through our shop, as well as payments through PayPal and the Shop app, offering you flexibility and security in your transactions.
How does free shipping work?
Enjoy free shipping on all orders over $50 at Animalify.store! Our approach to providing you with free shipping includes:
Global Network: We partner with fulfillment centers and trusted merchants, artisans, and suppliers worldwide, including countries like the USA, Germany, China, Turkey, France, the UK, Singapore, Romania, South Africa, and Argentina. This extensive network helps us offer competitive prices and fast shipping.
Shipping Times: Orders typically arrive between 7 and 18 business days after they've been shipped. Delivery times may vary depending on the time of year and your location. For more detailed shipping information, please visit our Shipping Information page.
Efficient Delivery: To ensure quick delivery, your order may be shipped in separate parcels from different locations. This method allows us to expedite the shipping process and get your products to you as soon as possible.
For Order Above $50: We have a standard flat $3.95 shipping fee for orders above the $50 mark.
Why did my items arrive in separate parcels?
To ensure the fastest delivery, items from your order may be shipped separately from different locations. There's no need to worry if parcels arrive at different times. Our diverse network of warehouses helps us efficiently manage our inventory and deliver your orders as quickly as possible.
How can I track my order?
Easily track your order through our "Track Your Order" page. Stay updated on your shipment's progress from dispatch to delivery.
How secure is my personal information?
We prioritize your privacy and security by using Secure Socket Layer (SSL) protocol to encrypt all personal information during the checkout process. Shop with confidence knowing your data is protected.
Can I cancel my order?
Yes, orders can be canceled without any reason within 12 hours of placement. Simply send an email to info@animalify.store with your order number to request cancellation. If 12 hours have passed, we can still cancel the order if it has not yet been shipped.
Can I return or exchange an item?
Yes! If you’re not completely satisfied with your purchase, you can return or exchange it within two weeks from the delivery confirmation date. Just email us at info@animalify.store, and we’ll guide you through the process. Whether we cover the return shipping cost depends on the reason for the return. We issue refunds once we receive and inspect the returned item, ensuring it's unused and undamaged. For more detailed information, please visit our Returns and Exchanges page.
What should I do if my product is missing or damaged?
If you encounter any issues with missing or damaged items, contact us immediately. We are here to resolve any problems and ensure you're satisfied with your purchase.
How are your products sourced?
Each supplier, manufacturer, and warehouse we partner with is carefully selected by our team to ensure they meet our high standards. We guarantee 100% confidence in the ethical sourcing and quality of our products.
How should I care for my purchased items, especially jewelry?
For jewelry, please remove it before bathing, showering, washing, or using any chemicals to preserve its condition. For all other products, care specifications are provided on each product page, and some items may include instruction manuals with detailed care instructions.
How do I find the right size for clothing and accessories?
Sizing information for each product is available on its product page. Please read the product description carefully to choose the best size for your needs.
Can I modify my order after placing it?
If you need to modify your order, please email us as quickly as possible. We can accommodate changes 100% within 12 hours of order placement and may be able to make adjustments if the parcel has not yet been shipped.
Where can I find safety and allergy information for your products?
Safety and allergy details are provided in the product descriptions on our website. If you need more information about a specific product, don't hesitate to contact us.
What is your company doing to reduce its environmental impact?
Our commitment to the environment is reflected in our operations and partnerships. We use recycled packaging materials, collaborate with eco-friendly suppliers, and support global wildlife conservation efforts. Our aim is to conduct business in a way that's beneficial to the planet and our customers.